VPAT® – Accessible Theme

Voluntary Product Accessibility Template

Version 2.3

Accessible Theme provides a VPAT®, or Voluntary Product Accessibility Template®, which documents an audit of our product in terms of meeting the WCAG 2.0 AA guidelines.

The Voluntary Product Accessibility Template® (VPAT®) is widely used for reporting accessibility conformance to Section 508, and addresses all of the issues above. The VPAT was developed jointly by the Information Technology Industry Council (ITI) and GSA to assist Federal Government contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. The VPAT allows a manufacturer to report on a provision-by-provision basis how well Section 508 is met (or can be met), to provide remarks that document detailed information such as implementation and testing performed, and to describe known defects (if any). More information about the VPAT is available at http://www.itic.org/public-policy/accessibility.

Legal disclaimers: This document is provided for information purposes only and is subject to change without notice. Accessible Theme does not warrant that this document is error free, nor does it provide any other warranties or conditions. Accessible Theme does not guarantee compatibility with all assistive technologies as they can vary in how they operate and interact with various digital offerings. Further, Accessible Theme makes no specifically disclaims any liability with respect to this document and no contractual obligations are formed either by this document.

December 2019

Applicable Standards / Guidelines

This report covers the degree of conformance for the following
accessibility standard/guidelines:

Standard/Guideline

Included in Report

Web Content Accessibility Guidelines 2.0 at:
http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A (Yes)

Level AA (Yes)

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least once method
that meets the criterion without known defects or meets with
equivalent facilitation

Partially Supports: Some functionality of the product does not meet
the criterion

Does Not Support: The majority of product functionality does not
meet the criterion

Not Applicable: The criterion is not relevant to the product

Not Evaluated: The product has not been evaluated against the
criterion. This can be used only in WCAG 2.0 Level AAA.

Products / Platforms Evaluated

Product / Platform

Product Description

Accessible Theme Support

Accessible Theme Support is a WordPress theme which Accessible Theme purchasers can upload on the WordPress content management system (CMS) to create an accessible website and upload content in an accessible manner.

Accessible Theme Guide

Accessible Theme Guide is a web application which Accessible Theme clients can deploy to provide a custom Knowledge Base system for their organization’s website or application.

Table 1: Success Criteria, Level A

Criteria

Product

Conformance Level

Remarks and Explanations

1.1.1 Non-text content (Level A)

Support & Guide

Partially Supports

The product mostly presents all non-text content a text
alternative that serves the equivalent purpose. A
rating of Partially Supports has been given for the
following reasons:

• Decorative images, such as user avatars, have
duplicate alternative text that is the same as adjacent
text or links

• Visibly hidden content receives focus.

• Custom controls are being communicated using roles
that do not match the visual design, such as combo
boxes that are represented as links.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Support & Guide

Supports

The product does not utilize audio-only or video only content.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not utilize audio only or video-only content.

Android SDK

Supports

The Android Mobile SDK does not utilize audio only or video-only content.

1.2.2 Captions (Prerecorded) (Level A)

Support & Guide

Supports

The product does not contain prerecorded audio content.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain prerecorded audio content.

Android SDK

Supports

The Android Mobile SDK does not contain prerecorded audio content.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Support & Guide

Supports

The product does not contain time-based media or prerecorded video content.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain time-based media or prerecorded video content.

Android SDK

Supports

The Android Mobile SDK does not contain time based media or prerecorded video content.

1.3.1 Info and Relationships (Level A)

Support & Guide

Partially Supports

The product mostly conveys information, structure, and
relationships by accessible methods. A rating of
Partially Supports has been given for the following
reasons:

• Layout tables are not marked up to communicate their
use for presentation purposes.

• Some native and custom form elements are missing
valid labels. • Meaningful CSS inserted images do not
always have a textual equivalent.

• Heading structure is not always logical, including
heading structure that does not follow a logical
hierarchical order and plain text that should not be
marked up as headings.

• There are instances where inline errors are not being
associated to their respective fields

iOS SDK

Partially Supports

The Accessible Theme Mobile SDK mostly conveys information,
structure, and relationships by accessible methods. A
rating of Partially Supports has been given for the
following reasons:

• Files that have been uploaded have no accessible
name.

• A minor issue exists where a text field only
announces “Message” rather than the visible text of
“Write a Message”.

Android SDK

Partially Supports

The Android Mobile SDK mostly conveys information,
structure, and relationships by accessible methods. A
rating of Partially Supports has been given for the
following reason:

• There are instances of implicit headings.

1.3.2 Meaningful Sequence (Level A)

Support & Guide

Supports

The product presents content in the correct reading
sequence.

iOS SDK

Supports

The Accessible Theme Mobile SDK presents content in the correct
reading sequence

Android SDK

Supports

The Android Mobile SDK presents content in the correct
reading sequence.

1.3.3 Sensory Characteristics (Level A)

Support & Guide

Supports

The product does not present content that relies solely
on sensory characteristics

iOS SDK

Supports

The Accessible Theme Mobile SDK does not present content that
relies solely on sensory characteristics.

Android SDK

Supports

The Android Mobile SDK does not present content that
relies solely on sensory characteristics.

1.4.1 Use of Color (Level A)

Support & Guide

Supports

The product does not use color as the only visual means
of conveying information, indicating an action,
prompting a response, or distinguishing a visual
element

iOS SDK

Supports

The Accessible Theme Mobile SDK does not use color as the only
visual means of conveying information, indicating an
action, prompting a response, or distinguishing a
visual element.

Android SDK

Supports

The Android Mobile SDK does not use color as the only
visual means of conveying information, indicating an
action, prompting a response, or distinguishing a
visual element.

1.4.2 Audio Control (Level A)

Support & Guide

Supports

The product does not contain any audio.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain any audio

Android SDK

Supports

The Android Mobile SDK does not contain any audio.

2.1.1 Keyboard (Level A)

Support & Guide

Partially Supports

Most all active elements in the product are in the
focus order and are operable through a keyboard
interface. A rating of Partially Supports has been
given for the following reasons:

• Specific controls do not receive focus and may not
always be actionable when they do receive focus.

• Custom combo box controls cannot be used with the
expected keyboard interactions.

• The title attribute is used to communicate
information that is not accessible via the keyboard.

iOS SDK

Supports

All active elements in The Accessible Theme Mobile SDK are in
the focus order and are operable through a keyboard
interface.

Android SDK

Supports

All active elements in the Android Mobile SDK are in
the focus order and are operable through a keyboard
interface.

2.1.2 No Keyboard Trap (Level A)

Support & Guide

Supports

The product does not contain keyboard traps.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain keyboard traps.

Android SDK

Supports

The Android Mobile SDK does not contain keyboard traps

2.1.4 Character Key Shortcuts (Level A 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK does not utilize character key
shortcuts

Android SDK

Supports

The Android Mobile SDK does not utilize character key
shortcuts.

2.2.1 Timing Adjustable (Level A)

Support & Guide

Supports

The product does not contain functionality that relies
on time limits

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain functionality
that relies on time limits

Android SDK

Supports

The Android Mobile SDK does not contain functionality
that relies on time limits.

2.2.2 Pause, Stop, Hide (Level A)

Support & Guide

Supports

The product does not include content that plays
automatically

iOS SDK

Supports

The Accessible Theme Mobile SDK does not include content that
plays automatically.

Android SDK

Supports

The Android Mobile SDK does not include content that
plays automatically.

2.3.1 Three Flashes or Below Threshold (Level A)

Support & Guide

Supports

The product does not utilize any flashing content

iOS SDK

Supports

The Accessible Theme Mobile SDK does not utilize any flashing
content.

Android SDK

Supports

The Android Mobile SDK does not utilize any flashing
content.

2.4.1 Bypass Blocks (Level A)

Support & Guide

Partially Supports

The product mostly provides a method to skip past
blocks of repeated content or contains such limited
amount of data that it is not necessary to provide this
mechanism. A rating of Partially Supports has been
given for the following reason: • The Guide Web desktop
application does not provide a skip link to jump past
the repeated navigation elements to the main content.

iOS SDK

Supports

The Accessible Theme Mobile SDK provides a method to skip past
blocks or repeated content using heading elements at
the beginning of each section.

Android SDK

Supports

The Android Mobile SDK provides a method to skip past
blocks or repeated content using heading elements at
the beginning of each section.

2.4.2 Page Titled (Level A)

Support & Guide

Supports

The product has titles that describe topic or purpose

iOS SDK

Supports

The Accessible Theme Mobile SDK has titles that describe topic
or purpose.

Android SDK

Supports

The Android Mobile SDK has titles that describe topic
or purpose

2.4.3 Focus Order (Level A)

Support & Guide

Partially Supports

The product mostly contains focusable components that
receive focus in an order that preserves meaning and
operability. A rating of Partially Supports has been
given for the following reason:

• When closing the Edit My Profile dialog, instead of
moving focus back to the triggering element, focus
moves to the top of the page

iOS SDK

Partially Supports

The Accessible Theme Mobile SDK mostly contains focusable
components that receive focus in an order that
preserves meaning and operability. A rating of
Partially Supports has been given for the following
reason:

• When attaching a file, focus does not appropriately
move to the newly rendered content.

Android SDK

Partially Supports

The Android Mobile SDK mostly contains focusable
components that receive focus in an order that
preserves meaning and operability. A rating of
Partially Supports has been given for the following
reason:

• When activating the See All Articles control, focus
inappropriately returns to the top of the page instead
of to the first item in the list of articles.

2.4.4 Link Purpose (In Context) (Level A)

Support & Guide

Partially Supports

The product mostly contains links which clearly
indicate their purpose, in context. A rating of
Partially Supports has been given for the following
reasons:

• The Close control used in many dialogs does not have
a meaningful alternative.

• Links that spawn the dialogs do not indicate that
fact.

• Decorative images, such as user avatars, have
duplicate alternative text that is the same as adjacent
text or links

iOS SDK

Supports

The Accessible Theme Mobile SDK contains links which clearly
indicate their purpose, in context.

Android SDK

Supports

The Android Mobile SDK contains links which clearly
indicate their purpose, in context.

2.5.1 Pointer Gestures (Level A 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK can be operated with a single
pointer without a path-based gesture.

Android SDK

Supports

The Android Mobile SDK can be operated with a single
pointer without a path-based gesture.

2.5.2 Pointer Cancellation (Level A 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain controls that
are operable using down events

Android SDK

Supports

The Android Mobile SDK does not contain controls that
are operable using down events

2.5.3 Label in Name (Level A 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK user interface components with
labels that include text or images of text, contain the
text that is presented visually

Android SDK

Supports

The Android Mobile SDK user interface components with
labels that include text or images of text, contain the
text that is presented visually

2.5.4 Motion Actuation (Level A 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain user interface
components that require device or user motion

Android SDK

Supports

The Android Mobile SDK does not contain user interface
components that require device or user motion.

3.1.1 Language of Page (Level A)

Support & Guide

Supports

The product identifies the default language of its
pages

iOS SDK

Supports

The Accessible Theme Mobile SDK does not initiate a change of
context when any component receives focus.

Android SDK

Supports

The Android Mobile SDK identifies the default language
of its pages.

3.2.1 On Focus (Level A)

Support & Guide

Supports

The product does not initiate a change of context when
any component receives focus.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not initiate a change of
context when any component receives focus.

Android SDK

Supports

The Android Mobile SDK does not initiate a change of
context when any component receives focus.

3.2.2 On Input (Level A)

Support & Guide

Partially Supports

The product rarely initiates a change of context when
any component setting is changed. A rating of Partially
Supports has been given for the following reason:

• When moving through custom combo box options with the
keyboard, the content of the page is refreshed, and the
focus is moved to the top of the page.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not initiate a change of
context when any component setting is changed.

Android SDK

Supports

The Android Mobile SDK does not initiate a change of
context when any component setting is changed

3.3.1 Error Identification (Level A)

Support & Guide

Partially Supports

The product mostly provides a clear indication of
fields in error. A rating of Partially Supports has
been given for the following reasons: • Some forms do
not indicate any errors.

• When errors are displayed, they do not always clearly
identify the error and how to remediate the error.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not include forms that
generate errors

Android SDK

Supports

The Android Mobile SDK does not include forms that
generate errors

3.3.2 Labels or Instructions (Level A)

Support & Guide

Partially Supports

The product mostly provides labels or instructions when
content requires user input. A rating of Partially
Supports has been given for the following reasons:

• Some native and custom form elements are missing
valid labels.

• There are instances where inline errors are not being
associated to their respective fields.

• When using the Edit Profile page, the asterisk
indicating the mandatory fields is not explained at the
beginning of the form.

iOS SDK

Supports

The Accessible Theme Mobile SDK provides labels or instructions
when content requires user input.

Android SDK

Supports

The Android Mobile SDK provides labels or instructions
when content requires user input.

4.1.1 Parsing (Level A)

Support & Guide

Supports

The product implements well-formed markup.

iOS SDK

Supports

The Accessible Theme Mobile SDK implements well formed markup

Android SDK

Supports

The Android Mobile SDK implements well formed markup.

4.1.2 Name, Role, Value (Level A)

Support & Guide

Partially Supports

The product mostly provides user interface components
that expose the correct names, roles, values, and
states. A rating of Partially Supports has been given
for the following reasons:

• Custom controls are being rendered as having roles
that do not match the visual design, such as combo
boxes that are represented as links.

• There are a few instances where aria-selected is
being used on HTML elements that do not support this
ARIA attribute.

• A status update is not communicated when working on
the Customer Satisfaction ratings.

• Some popup menus do not convey their state and role.

• There are instances where inline errors are not being
associated to their respective fields.

iOS SDK

Partially Supports

The Accessible Theme Mobile SDK mostly provides user interface
components that expose the correct names, roles,
values, and states. A rating of Partially Supports has
been given for the following reasons:

• Files that have been uploaded have no accessible
name.

• A minor issue exists where a text field only
announces “Message” rather than the visible text of
“Write a Message”.

• The “Request List” items do not have communicate that
they are actionable.

Android SDK

Supports

The Android Mobile SDK provides user interface
components that expose the correct names, roles,
values, and states

Table 2: Success Criteria, Level AA

Criteria

Product / Platform

Conformance Level

Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Support & Guide

Supports

The product does not contain live audio content.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain live audio
content.

Android SDK

Supports

The Android Mobile SDK does not contain live audio
content.

1.2.5 Audio Description (Prerecorded) (Level AA)

Support & Guide

Supports

The product does not use video content.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain prerecorded
video content.

Android SDK

Supports

The Android Mobile SDK does not contain prerecorded
video content.

1.3.4 Orientation (Level AA 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK does not restrict its view and
operation to a single display orientation

Android SDK

Supports

The Android Mobile SDK does not restrict its view and
operation to a single display orientation

1.3.5 Identify Input Purpose (Level AA 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK’s input fields collecting
information about the user can be programmatically
determined

Android SDK

Supports

The Android Mobile SDK’s input fields that collect user
information can be programmatically determined.

1.4.3 Contrast (Minimum) (Level AA)

Support & Guide

Partially Supports

The product mostly meets the minimum contrast ratio. A
rating of Partially Supports has been given for the
following reason: • Some placeholder text, meaningful
icons, errors, and symbols used to denote required
fields do not meet required contrast ratios.

iOS SDK

Supports

The Accessible Theme Mobile SDK meets the minimum contrast
ratio.

Android SDK

Supports

The Android Mobile SDK meets the minimum contrast ratio

1.4.4 Resize Text (Level AA)

Support & Guide

Supports

The product’s text can be resized without loss of
content or functionality

iOS SDK

Does Not Support

The Accessible Theme Mobile SDK cannot be resized without loss
of content or functionality. A rating of Does Not
Support is given for the following reasons:

• Some controls do not change size. • While some text
changes size, it is not significant enough according to
the accessibility settings

Android SDK

Partially Supports

The Android Mobile SDK text can mostly be resized
without loss of content or functionality. A rating of
Partially Supports has been given for the following
reasons: • Some containers do not resize along with the
text, causing the text to become cut off.

1.4.5 Images of Text (Level AA)

Support & Guide

Supports

The product does not make use of images of text

iOS SDK

Supports

The Accessible Theme Mobile SDK does not make use of images of
text

Android SDK

Supports

The Android Mobile SDK does not make use of images of
text.

1.4.10 Reflow (Level AA 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK presents content without loss of
information or functionality with one dimensional
scrolling, and without requiring scrolling in two
dimensions.

Android SDK

Supports

The Android Mobile SDK presents content without loss of
information or functionality with one dimensional
scrolling, and without requiring scrolling in two
dimensions.

1.4.11 Non-text Contrast (Level AA 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK presents user interface
components and graphical objects that meet the minimum
contrast ratio

Android SDK

Supports

The Android Mobile SDK presents user interface
components and graphical objects that meet the minimum
contrast ratio

1.4.12 Text Spacing (Level AA 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK does not present text where
content or functionality are lost when setting custom
spacing.

Android SDK

Supports

The Android Mobile SDK does not present text where
content or functionality are lost when setting custom
spacing

1.4.13 Content on Hover or Focus (Level AA 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain controls that
become visible on pointer hover or keyboard focus.

Android SDK

Supports

The Android Mobile SDK does not contain controls that
become visible on pointer hover or keyboard focus.

2.4.5 Multiple Ways (Level AA)

Support & Guide

Supports

The product offers multiple ways to reach each page.

iOS SDK

Supports

The Accessible Theme Mobile SDK provides access to all pages
using the persistent navigation elements.

Android SDK

Supports

The Android Mobile SDK provides access to all pages
using the persistent navigation elements.

2.4.6 Headings and Labels (Level AA)

Support & Guide

Supports

The product provides headings and labels that describe
the topic or purpose.

iOS SDK

Supports

The Accessible Theme Mobile SDK provides headings and labels
that describe the topic or purpose.

Android SDK

Supports

The Android Mobile SDK provides headings and labels
that describe the topic or purpose.

2.4.7 Focus Visible (Level AA)

Support & Guide

Supports

The product mostly provides a visible focus indicator
for all actionable elements. A rating of Partially
Supports has been given for the following reasons: •
Some elements are missing a visual focus indicator.

• When elements do have a visual focus indicator, it is
rendered using CSS properties that do not render when
navigating using alternative color modes

iOS SDK

Partially Supports

The Accessible Theme Mobile SDK mostly provides a visible focus
indicator for all actionable elements. A rating of
Partially Supports has been given for the following
reason: • When attaching a file, focus does not move to
the newly rendered content.

Android SDK

Supports

The Android Mobile SDK provides a visible focus
indicator for all actionable elements.

3.1.2 Language of Parts (Level AA)

Support & Guide

Supports

The product does not contain changes in language.

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain changes in
language

Android SDK

Supports

The Android Mobile SDK does not contain changes in
language

3.2.3 Consistent Navigation (Level AA)

Support & Guide

Supports

The product uses consistent navigation methods

iOS SDK

Supports

The Accessible Theme Mobile SDK uses consistent navigation
methods

Android SDK

Supports

The Android Mobile SDK uses consistent navigation
methods.

3.2.4 Consistent Identification (Level AA)

Support & Guide

Supports

The product consistently identifies components that
have the same functionality.

iOS SDK

Supports

The Accessible Theme Mobile SDK consistently identifies
components that have the same functionality

Android SDK

Supports

The Android Mobile SDK consistently identifies
components that have the same functionality

3.3.3 Error Suggestion (Level AA)

Support & Guide

Supports

If an input error is automatically detected and
suggestions for correction are known, then the
suggestions are provided to the user, unless it would
jeopardize the security or purpose of the content

iOS SDK

Supports

The Accessible Theme Mobile SDK does not include forms that
generate errors.

Android SDK

Supports

The Android Mobile SDK does not include forms that
generate errors.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Support & Guide

Supports

The product does not make legal or financial
commitments

iOS SDK

Supports

The Accessible Theme Mobile SDK does not include forms that
generate errors.

Android SDK

Supports

The Android Mobile SDK does not include forms that
generate errors

4.1.3 Status Messages (Level AA 2.1 only)

Support & Guide

N/A

N/A

iOS SDK

Supports

The Accessible Theme Mobile SDK does not contain status
messages.

Android SDK

Supports

The Android Mobile SDK does not contain status
messages.

Product / Platform	Product Description
Accessible Theme Support	Accessible Theme Support is a WordPress theme which Accessible Theme purchasers can upload on the WordPress content management system (CMS) to create an accessible website and upload content in an accessible manner.
Accessible Theme Guide	Accessible Theme Guide is a web application which Accessible Theme clients can deploy to provide a custom Knowledge Base system for their organization’s website or application.

Criteria	Product	Conformance Level	Remarks and Explanations
1.1.1 Non-text content (Level A)	Support & Guide	Partially Supports	The product mostly presents all non-text content a text alternative that serves the equivalent purpose. A rating of Partially Supports has been given for the following reasons: • Decorative images, such as user avatars, have duplicate alternative text that is the same as adjacent text or links • Visibly hidden content receives focus. • Custom controls are being communicated using roles that do not match the visual design, such as combo boxes that are represented as links.

	1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Support & Guide	Supports	The product does not utilize audio-only or video only content.
iOS SDK		Supports	The Accessible Theme Mobile SDK does not utilize audio only or video-only content.
Android SDK		Supports	The Android Mobile SDK does not utilize audio only or video-only content.
1.2.2 Captions (Prerecorded) (Level A)	Support & Guide	Supports	The product does not contain prerecorded audio content.
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not contain prerecorded audio content.
	Android SDK	Supports	The Android Mobile SDK does not contain prerecorded audio content.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Support & Guide	Supports	The product does not contain time-based media or prerecorded video content.
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not contain time-based media or prerecorded video content.
	Android SDK	Supports	The Android Mobile SDK does not contain time based media or prerecorded video content.
1.3.1 Info and Relationships (Level A)	Support & Guide	Partially Supports	The product mostly conveys information, structure, and relationships by accessible methods. A rating of Partially Supports has been given for the following reasons: • Layout tables are not marked up to communicate their use for presentation purposes. • Some native and custom form elements are missing valid labels. • Meaningful CSS inserted images do not always have a textual equivalent. • Heading structure is not always logical, including heading structure that does not follow a logical hierarchical order and plain text that should not be marked up as headings. • There are instances where inline errors are not being associated to their respective fields
	iOS SDK	Partially Supports	The Accessible Theme Mobile SDK mostly conveys information, structure, and relationships by accessible methods. A rating of Partially Supports has been given for the following reasons: • Files that have been uploaded have no accessible name. • A minor issue exists where a text field only announces “Message” rather than the visible text of “Write a Message”.
	Android SDK	Partially Supports	The Android Mobile SDK mostly conveys information, structure, and relationships by accessible methods. A rating of Partially Supports has been given for the following reason: • There are instances of implicit headings.
1.3.2 Meaningful Sequence (Level A)	Support & Guide	Supports	The product presents content in the correct reading sequence.
	iOS SDK	Supports	The Accessible Theme Mobile SDK presents content in the correct reading sequence
	Android SDK	Supports	The Android Mobile SDK presents content in the correct reading sequence.
1.3.3 Sensory Characteristics (Level A)	Support & Guide	Supports	The product does not present content that relies solely on sensory characteristics
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not present content that relies solely on sensory characteristics.
	Android SDK	Supports	The Android Mobile SDK does not present content that relies solely on sensory characteristics.
1.4.1 Use of Color (Level A)	Support & Guide	Supports	The product does not use color as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not use color as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
	Android SDK	Supports	The Android Mobile SDK does not use color as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
1.4.2 Audio Control (Level A)	Support & Guide	Supports	The product does not contain any audio.
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not contain any audio
	Android SDK	Supports	The Android Mobile SDK does not contain any audio.
2.1.1 Keyboard (Level A)	Support & Guide	Partially Supports	Most all active elements in the product are in the focus order and are operable through a keyboard interface. A rating of Partially Supports has been given for the following reasons: • Specific controls do not receive focus and may not always be actionable when they do receive focus. • Custom combo box controls cannot be used with the expected keyboard interactions. • The title attribute is used to communicate information that is not accessible via the keyboard.
	iOS SDK	Supports	All active elements in The Accessible Theme Mobile SDK are in the focus order and are operable through a keyboard interface.
	Android SDK	Supports	All active elements in the Android Mobile SDK are in the focus order and are operable through a keyboard interface.
2.1.2 No Keyboard Trap (Level A)	Support & Guide	Supports	The product does not contain keyboard traps.
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not contain keyboard traps.
	Android SDK	Supports	The Android Mobile SDK does not contain keyboard traps
2.1.4 Character Key Shortcuts (Level A 2.1 only)	Support & Guide	N/A	N/A
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not utilize character key shortcuts
	Android SDK	Supports	The Android Mobile SDK does not utilize character key shortcuts.
2.2.1 Timing Adjustable (Level A)	Support & Guide	Supports	The product does not contain functionality that relies on time limits
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not contain functionality that relies on time limits
	Android SDK	Supports	The Android Mobile SDK does not contain functionality that relies on time limits.
2.2.2 Pause, Stop, Hide (Level A)	Support & Guide	Supports	The product does not include content that plays automatically
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not include content that plays automatically.
	Android SDK	Supports	The Android Mobile SDK does not include content that plays automatically.
2.3.1 Three Flashes or Below Threshold (Level A)	Support & Guide	Supports	The product does not utilize any flashing content
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not utilize any flashing content.
	Android SDK	Supports	The Android Mobile SDK does not utilize any flashing content.
2.4.1 Bypass Blocks (Level A)	Support & Guide	Partially Supports	The product mostly provides a method to skip past blocks of repeated content or contains such limited amount of data that it is not necessary to provide this mechanism. A rating of Partially Supports has been given for the following reason: • The Guide Web desktop application does not provide a skip link to jump past the repeated navigation elements to the main content.
	iOS SDK	Supports	The Accessible Theme Mobile SDK provides a method to skip past blocks or repeated content using heading elements at the beginning of each section.
	Android SDK	Supports	The Android Mobile SDK provides a method to skip past blocks or repeated content using heading elements at the beginning of each section.
2.4.2 Page Titled (Level A)	Support & Guide	Supports	The product has titles that describe topic or purpose
	iOS SDK	Supports	The Accessible Theme Mobile SDK has titles that describe topic or purpose.
	Android SDK	Supports	The Android Mobile SDK has titles that describe topic or purpose
2.4.3 Focus Order (Level A)	Support & Guide	Partially Supports	The product mostly contains focusable components that receive focus in an order that preserves meaning and operability. A rating of Partially Supports has been given for the following reason: • When closing the Edit My Profile dialog, instead of moving focus back to the triggering element, focus moves to the top of the page
	iOS SDK	Partially Supports	The Accessible Theme Mobile SDK mostly contains focusable components that receive focus in an order that preserves meaning and operability. A rating of Partially Supports has been given for the following reason: • When attaching a file, focus does not appropriately move to the newly rendered content.
	Android SDK	Partially Supports	The Android Mobile SDK mostly contains focusable components that receive focus in an order that preserves meaning and operability. A rating of Partially Supports has been given for the following reason: • When activating the See All Articles control, focus inappropriately returns to the top of the page instead of to the first item in the list of articles.
2.4.4 Link Purpose (In Context) (Level A)	Support & Guide	Partially Supports	The product mostly contains links which clearly indicate their purpose, in context. A rating of Partially Supports has been given for the following reasons: • The Close control used in many dialogs does not have a meaningful alternative. • Links that spawn the dialogs do not indicate that fact. • Decorative images, such as user avatars, have duplicate alternative text that is the same as adjacent text or links
	iOS SDK	Supports	The Accessible Theme Mobile SDK contains links which clearly indicate their purpose, in context.
	Android SDK	Supports	The Android Mobile SDK contains links which clearly indicate their purpose, in context.
2.5.1 Pointer Gestures (Level A 2.1 only)	Support & Guide	N/A	N/A
	iOS SDK	Supports	The Accessible Theme Mobile SDK can be operated with a single pointer without a path-based gesture.
	Android SDK	Supports	The Android Mobile SDK can be operated with a single pointer without a path-based gesture.
2.5.2 Pointer Cancellation (Level A 2.1 only)	Support & Guide	N/A	N/A
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not contain controls that are operable using down events
	Android SDK	Supports	The Android Mobile SDK does not contain controls that are operable using down events
2.5.3 Label in Name (Level A 2.1 only)	Support & Guide	N/A	N/A
	iOS SDK	Supports	The Accessible Theme Mobile SDK user interface components with labels that include text or images of text, contain the text that is presented visually
	Android SDK	Supports	The Android Mobile SDK user interface components with labels that include text or images of text, contain the text that is presented visually
2.5.4 Motion Actuation (Level A 2.1 only)	Support & Guide	N/A	N/A
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not contain user interface components that require device or user motion
	Android SDK	Supports	The Android Mobile SDK does not contain user interface components that require device or user motion.
3.1.1 Language of Page (Level A)	Support & Guide	Supports	The product identifies the default language of its pages
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not initiate a change of context when any component receives focus.
	Android SDK	Supports	The Android Mobile SDK identifies the default language of its pages.
3.2.1 On Focus (Level A)	Support & Guide	Supports	The product does not initiate a change of context when any component receives focus.
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not initiate a change of context when any component receives focus.
	Android SDK	Supports	The Android Mobile SDK does not initiate a change of context when any component receives focus.
3.2.2 On Input (Level A)	Support & Guide	Partially Supports	The product rarely initiates a change of context when any component setting is changed. A rating of Partially Supports has been given for the following reason: • When moving through custom combo box options with the keyboard, the content of the page is refreshed, and the focus is moved to the top of the page.
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not initiate a change of context when any component setting is changed.
	Android SDK	Supports	The Android Mobile SDK does not initiate a change of context when any component setting is changed
3.3.1 Error Identification (Level A)	Support & Guide	Partially Supports	The product mostly provides a clear indication of fields in error. A rating of Partially Supports has been given for the following reasons: • Some forms do not indicate any errors. • When errors are displayed, they do not always clearly identify the error and how to remediate the error.
	iOS SDK	Supports	The Accessible Theme Mobile SDK does not include forms that generate errors
	Android SDK	Supports	The Android Mobile SDK does not include forms that generate errors
3.3.2 Labels or Instructions (Level A)	Support & Guide	Partially Supports	The product mostly provides labels or instructions when content requires user input. A rating of Partially Supports has been given for the following reasons: • Some native and custom form elements are missing valid labels. • There are instances where inline errors are not being associated to their respective fields. • When using the Edit Profile page, the asterisk indicating the mandatory fields is not explained at the beginning of the form.
	iOS SDK	Supports	The Accessible Theme Mobile SDK provides labels or instructions when content requires user input.
	Android SDK	Supports	The Android Mobile SDK provides labels or instructions when content requires user input.
4.1.1 Parsing (Level A)	Support & Guide	Supports	The product implements well-formed markup.
	iOS SDK	Supports	The Accessible Theme Mobile SDK implements well formed markup
	Android SDK	Supports	The Android Mobile SDK implements well formed markup.
4.1.2 Name, Role, Value (Level A)	Support & Guide	Partially Supports	The product mostly provides user interface components that expose the correct names, roles, values, and states. A rating of Partially Supports has been given for the following reasons: • Custom controls are being rendered as having roles that do not match the visual design, such as combo boxes that are represented as links. • There are a few instances where aria-selected is being used on HTML elements that do not support this ARIA attribute. • A status update is not communicated when working on the Customer Satisfaction ratings. • Some popup menus do not convey their state and role. • There are instances where inline errors are not being associated to their respective fields.
	iOS SDK	Partially Supports	The Accessible Theme Mobile SDK mostly provides user interface components that expose the correct names, roles, values, and states. A rating of Partially Supports has been given for the following reasons: • Files that have been uploaded have no accessible name. • A minor issue exists where a text field only announces “Message” rather than the visible text of “Write a Message”. • The “Request List” items do not have communicate that they are actionable.
	Android SDK	Supports	The Android Mobile SDK provides user interface components that expose the correct names, roles, values, and states